Dear Customers,
All items sold within Norway already have 25% Norwegian VAT. All customers ordering outside Norway (including Europe) local VAT from your country will be charged separately depending on the rules & regulations in your country. Please feel free to reach out to our support team in case you are not sure about what applies to you: support@baze-1.com.
Thank & happy shopping,
Your Baze-1 Team
SHIPPING
Shipping options Norway - Zone 1:
1: Express shipping for 129 NOK, 1 - 2 Business Days (DHL Express)
2: Standard shipping for free above 500 NOK, otherwise 39 NOK, 3 - 5 Business Days (PostNord)
No duties added since the products are shipped from Norway
Shipping options Europe - Zone 2:
1: Express shipping for 149 NOK, 1 - 3 Business Days (DHL Express)
2: Standard shipping for 79 NOK, 3 - 7 Business Days (PostNord)
Local VAT and customs might apply
Shipping options Worldwide - Zone 3:
1: Express shipping for 299 NOK, 2 - 5 Business Days (DHL Express)
2: Standard shipping for 149 NOK, 10 - 20 Business Days (PostNord)
Local VAT and customs might apply
Tracking:
When your item has been shipped, you will receive an e-mail with the tracking number to follow your order.
Please note:
For non-EU orders (incl. Switzerland), import fees might apply as well as VAT and duties might be applied when shipping outside Norway.
Shipping delays due to COVID-19:
Shipping delays are, unfortunately, to be expected due to the COVID-19 crisis.
RETURNS OR EXCHANGE OF PRODUCT
In the case of returns or exchange of products, please follow the instructions below:
NORWEGIAN CUSTOMERS
NORWEGIAN CUSTOMERS
For returns or exchanges, please fill out the Return Form, and use the shipping label inside your package. The return costs 69 NOK. If you’d like to exchange your product(s), we’ll cover the shipping cost of the new order.
INTERNATIONAL CUSTOMERS
For returns or exchanges, please fill out the Return Form, and ship your return to:
INTERNATIONAL CUSTOMERS
For returns or exchanges, please fill out the Return Form, and ship your return to:
BAZE-1, co/COLLIFLOW as, Havnevegen 70, 3739 Skien, Norway
The return cost is at self cost for both returns and product exchanges for international customers.
Customers are allowed to return purchases within 14 working days but are responsible for all associated shipping charges, taxes, and fees.
The product can not be damaged or have any marks of usage. They must be sent back in the original packaging.
In the case of a defective product, the return will be free of charge.
If you need further help, please contact support@baze-1.com.
If you have any questions, don't hesitate to contact us.
Customers are allowed to return purchases within 14 working days but are responsible for all associated shipping charges, taxes, and fees.
The product can not be damaged or have any marks of usage. They must be sent back in the original packaging.
In the case of a defective product, the return will be free of charge.
If you need further help, please contact support@baze-1.com.
If you have any questions, don't hesitate to contact us.
